The move towards purchasing items on the internet is no new trend and something we all probably do on a fairly regular basis. We're used to purchasing things for our home from furniture, appliances, home decor, household items, and now even groceries.
What about purchasing your flooring online?
How about finding that new backsplash that you want for your kitchen?
Where can you find multiple options of Travertine Pavers for your patio or pool area when you can't even find them locally?
Well, the trend now is not just to purchase your smaller home items online but to access the same convenience when shopping for stone tile or pavers for your home remodel or new construction build. If done right you can access better pricing, much larger selection, great quality, supportive customer service, and you can save time and energy from having to run around to your local Tile shops or stone yards.
The question though is how you can have confidence in making your online tile shopping experience the best and most convenient way for you to purchase natural stone for your home?
Work with a reputable company that focuses on online sales and shipping nationwide.
Many tile and natural stone suppliers are trying to add online sales to their business because that is the direction of the future, but it's not their main focus or really what their best at. Make sure you're working with an online tile supplier that is an expert at working with customers online, representing their current stock of stone accurately, shipping safely, and providing you a high level of customer service so you know exactly what to expect with your tile or stone order.
The ultimate goal is ending up with beautiful new kitchen, bathroom, living room or other area to your home but the whole reason for shopping online is to make it a convenient, positive, and more cost effective option!
Make sure to thoroughly check online reviews for any company that you are looking at ordering from to make sure that other customers had a great experience working with them. A good 3rd party source to verify reviews for any natural stone supplier is with Houzz.com. They are a huge community of homeowners and professionals that share pictures, ideas, and experiences to help each other.
For an example of verified reviews on Houzz.com take a look here.........View Houzz.com Reviews
Customer Support is extremely important when ordering Tile or other Natural Stone products online.
Make sure if you're going to order material online and have it shipped to your home that the company you are working with provides a high level of customer service and communication. This should include a dedicated customer care person for your project so if you do have any questions or issues you have someone to easily contact that is very familiar with your order and your project.
Customer Support should not stop when you place your order!
Rock Bottom Tile and Stone is dedicated to helping our customers the entire way through the process. Getting your order placed is just the start to receiving material for your project and should not be where customer support stops. Receiving great communication while your order is in transit so you know what to expect, along with having someone dedicated to making sure your residential delivery or will-call pick up is coordinated smoothly are both extremely important aspects if you are going to purchase online.
Make sure you have a dedicated Customer Support Rep to assist with your order the entire way through the process. We want you to enjoy your experience as much as you enjoy your stone!
Confirm Quality and Color Variation of current lot your order would be from.
Whether you are purchasing online or just going into your local tile store making sure you see current lot samples is extremely important when looking to purchase any natural stone tile like Travertine, Limestone, Marble, Granite, or Slate. Looking at pictures online or displays in a showroom will help you narrow down the color and stone that could work best for you but once you have an idea of what you like it is extremely important to see current stock samples to verify the color and variation of the material you would receive.
Looking at a display in a local tile store that has been there for who knows how long is very similar to just looking at a picture online. Both give you a good idea of the stone but do not show you exactly what you would be receiving from the current stock of material.
In order to combat this make sure to order samples direct from the current stock to see first hand the quality of the stone and the color variation. For all of our Rock Bottom customers we make sure that current stock samples we send out show the best representation and range of the color variation they would receive. We also provide current stock photos direct from our warehouse so that customers can see the color range over a larger area of the stone. When looking to order natural stone taking the time for both of these steps.
Making sure our customers have the best idea of the stone they are ordering is extremely important. We want your material to show up and have it be exactly what you expect or even better!
Be present when receiving your tile or paver order and make sure that the company you order from is accessible to help with any issues that arise.
Make sure that you are on hand to receive the material delivery or that you have a trusted person there to receive it for you. Looking over each pallet and the material for any visible damage is extremely important to do while the delivery driver is still there. This allows you the opportunity to note any issues with the driver and to get them taken care of right away with the company you ordered your material from.
With a dedicated Customer Care person helping with your project, Rock Bottom makes sure that if there are any issues during delivery or damage to material that we are easy to reach and you will be talking with someone that is familiar with your order. If the issue of damage does arise and it looks like it could have an affect on completing your project as intended we will make sure replacement material is sent out to you right away so that your installation is able to move forward quickly.
Our whole goal is to support you the entire way through the process of ordering and receiving your material!
Be diligent and do your research no matter if you are purchasing locally or online through a reputable company like Rock Bottom Tile and Stone. Follow these steps to help ensure a positive experience with your online tile purchase and welcome to the next level of convenience and online purchasing!